Policies & Legal

How to Cancel or Reschedule

To avoid any charges, please cancel or reschedule your appointment at least 48 hours in advance via our online booking system or by calling us directly at +1 (415) 718-2196.

We understand that unexpected situations arise. If you need to cancel due to a medical emergency or unavoidable circumstance, please contact us as soon as possible and we will review your case individually. We value long-term client relationships and apply this policy fairly.

Deposits & Prepayment

Some services or peak-time appointments may require a deposit at the time of booking. This deposit is fully applied toward your service and is refundable if you cancel with at least 48 hours' notice. Cancellations within 48 hours forfeit the deposit.

We dedicate our full attention and time to every client. Late arrivals impact not only your service quality but also the experience of the clients scheduled after you. We kindly ask that you plan accordingly and notify us in advance if you're running behind.

If you arrive late and your service must be shortened, the full service price will still apply unless we are unable to provide the service at all — in which case a rescheduling fee may apply.

If you're running late, please call us at +1 (415) 718-2196 so we can assess the best course of action for you.

We hold our team to the same high standards we expect from our clients. In the rare event that a technician is unable to fulfill your appointment with less than 24 hours' notice, we will:

• Notify you immediately by phone and/or text
• Offer to reschedule with a technician of equal or higher level
• Apply a 40% discount to your next completed visit as compensation

If more than 24 hours' notice is given by the salon, we will offer a priority rescheduling but the discount will not apply.

Me Too Nails Studio LLC ("we", "our", or "the Studio") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (metoonnails.com) or book our services.

Information We Collect

• Contact information: Name, email address, phone number — collected when you make a booking or contact us
• Booking information: Appointment dates, service preferences, technician requests, and special requests
• Usage data: Pages visited, time on site, and browser type — collected automatically via cookies and Google Analytics
• Payment information: Processed securely through Square's payment system. We do not store card details on our servers

How We Use Your Information

• To confirm and manage your appointments
• To send appointment reminders and follow-up communications
• To improve our website and services based on usage patterns
• To comply with legal obligations and enforce our policies
• To send occasional promotional offers (only with your consent)

Third-Party Services

We use the following third-party services that may access your data:

• Square Inc. — Online booking and payment processing (Square Privacy Policy)
• Google Analytics — Anonymous website usage statistics (Google Privacy Policy)
• Instagram / Meta — Social media integration

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal requirements. Booking records are kept for up to 3 years. You may request deletion of your data at any time.

Your Rights (CCPA & GDPR)

Depending on your location, you may have the following rights:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data ("right to be forgotten")
• The right to opt out of marketing communications at any time
• The right to data portability

To exercise any of these rights, contact us at [email protected] or call +1 (415) 718-2196.

Data Security

We implement industry-standard security measures to protect your personal information. All payment transactions are encrypted via SSL. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated date. We encourage you to review this policy regularly.

Our website uses cookies to improve your browsing experience and analyze site traffic. This policy explains what cookies we use and how you can manage your preferences.

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and provide analytics data to improve the experience for all users.

Cookies We Use

Managing Cookie Preferences

You can manage your cookie preferences at any time:

• On this site: Use the cookie banner that appears on your first visit, or clear your browser cookies to reset your preference
• Browser settings: Most browsers allow you to refuse cookies. Note that disabling cookies may affect site functionality
• Google Analytics opt-out: Install the Google Analytics Opt-out Browser Add-on

Choosing "Essential Only" in our cookie banner will disable Google Analytics and marketing cookies while keeping the site fully functional.

If you have any questions about these policies, or wish to exercise your privacy rights, please don't hesitate to reach out.